All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services. You can choose which method to send your order on the shipping confirmation page.
All shipping costs are calculated from a variety of variables including your location and the weight of your shopping cart.
Express:
Orders sent via Australia Post Express Service
International:
Please check your local food importing laws before purchasing as confiscated items from your local customs and quarantine laws will not be refunded or replaced.
Delivery Times:
All standard orders are placed in a queue and shipped via standard services. Order wait time may vary due to: American holidays, sales events, container arrivals. USAFoods strives to get your order shipped as soon as possible.
If you require your parcel to arrive before a certain date please use the special instructions box so we can service your order better.
Holiday Cutoff dates:
- Thanksgiving: November 18th.
- Christmas & NYE: December 16th.
- 4th of July: 22nd June.
Pickup:
Pickup option is available for Melbourne customers. There is no extra fee for picking up. Upon placing your order to be picked up please wait for a confirmation email before coming in to pick your order up. This will ensure that it is ready. Orders can be picked up during Store hours.
Orders can be cancelled within 7 days. After 7 days the order cannot be cancelled. After 30 days if the order is not collected it will be forfeited.
Delivery Policy:
Damaged and missing parcels
For all inquiries about your shipped parcel please contact us.
If you would have any issues and would like us to review any damage, please provide us proof and we will review the claim within 7 days after your order is received.
USAFoods will not replace or refund any item that is past it's 'best by' dates.