All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services. If you would like to choose your carrier please let us know in the comments box in your shopping cart page.
Shipping costs are calculated based on delivery time, cart weight and distance from our warehouse located in Moorabbin, Victoria.
Skip the queue and get it faster! This service is dispatched from our warehouse ASAP and we intend to get it to you as soon as we possibly can from Moorabbin to wherever you are in Australia.
Choose this option for quick & speedy delivery
It takes us time to pack your unique order's items for secure delivery across the country! Your order is placed in a queue. It is dispatched from our warehouse usually within 7-14 days. It may take longer during busy sale events or holidays. This is a discounted shipping method, **it will take longer**
Choose this option for an economical delivery
Pick up from our store in Moorabbin, Vic. Orders are generally ready within 24 hours. Please ensure you receive your pickup ready confirmation email before collecting your order otherwise we may not be able to service you. Pickup not available on Sundays.
Please check your local food importing laws before purchasing as confiscated items from your local customs and quarantine laws will not be refunded or replaced.
Authority to Leave
Authorization to leave any parcel on premises is the default option for delivery. You can choose to have your parcel require a signature by leaving a comment in the order comments box.
Holiday Cutoff dates:
Easter: Last Friday of March.
Halloween: Second Friday of October
Thanksgiving: Second Thursday of November
Christmas & NYE: Second Tuesday of December
4th of July: Third Wednesday of June
CHOOSE FAST DELIVERY FOR TIMELY ORDERS. SLOW ORDERS HAVE NO GUARANTEE
Damaged and missing parcels
For all inquiries about your shipped parcel please contact us via the chatbox or email firstname.lastname@example.org. Please refrain from calling our shop as they are not equipped with the tools to help you with your issue.
If you would have any issues and would like us to review any damage, please provide us proof (image or video) and we will review the claim within 7 days after your order is received.
Best By Guarantee
Your order is covered under our Best By Date Guarantee which applies to best by dates on arrival of your parcel. Some items may not be eligible for a refund.
Sales & Discounts
Occasionally, USAFoods may run shipping sales and discounts. These sales are limited to orders eligible and USAFoods may not honour a free shipping discount if the order is deemed to be too large or in a remote area or where shipping costs may be of excess. Each shipping discount is capped at 30kg and an excess weight fee may be charged.